Foxtume Reviews

To get in touch with Foxtume customer support, there are two email addresses available. For general inquiries, the email address is hello@foxtume.com. If there is an issue with a product delivery, the email address is info@foxtume.com. Additionally, there is a phone number listed on the Foxtume website: 9202 3343.

Foxtume offers a variety of products such as Kimono Cardigans, Yukata, and Hand-painted Kitsune Masks. The website provides a $5 USD discount for customers who sign up for their newsletter. In terms of shipping, Standard Shipping costs USD 12.00, but it's free for orders over USD 85.00. They also offer Speed Post which costs USD 38.00 for orders under USD 85.00 and USD 25.00 for orders over USD 85.00. Foxtume ships to any country in the world. Standard shipping usually takes 12 to 18 business days, while Speed Post takes 5 to 9 business days. If the mail service loses an order, Foxtume will send a new one for free or provide a refund 60 days after the order is shipped. However, no refund will be given if the order has not arrived in less than 60 days.

Foxtume is a brand that merges avant-garde looks with traditional Japanese fashion. The brand was founded in 2018 with the goal of bringing stylish and affordable Japanese Fashion & Handpainted Fox Mask into the Western World. The name Foxtume comes from the combination of Kitsune (Fox) and Costume.

Popular products on Foxtume include Kimono Cardigans, Yukata, and Hand-painted Kitsune Masks (Fox Masks). These are must-have fashion items for creating a cosplay look. Other products include Hakama Sets, Kimono Outerwear, Festival Wear, Daily Wear, and various Accessories like Hand Fans, Hair Clips, Obi Sashes, and Wooden Sandals.

Foxtume also offers Anime Apparel including Clothing and Accessories. Customers have left positive reviews for products like the Akatsuki Black Robe, Red Blossom Obi Sash, Sakura Inari Kimono Cardigan, and various Kitsune Masks. The Reindeer Under The Moon Kimono Cardigan and the Demon Slayer Kimetsu no Yaiba Kimono Shirt have also been well-received.

Foxtume.com offers several payment methods. These include Alipay, Mastercard, Paypal, and Visa. These methods provide the consumer with the option to get their money back if a product is not delivered or if another form of dispute arises between the consumer and the merchant. However, it's important to note that there is never a 100% guarantee.

Foxtume's Return and Refund Policy includes the following conditions: - Product was damaged during shipping: In this case, customers are advised to email info@foxtume.com with their order number and a photo of the damaged product. A new item will be sent to the customer. - Wrong product was delivered: Customers should email info@foxtume.com with their order number and details about the product. A new item will be sent or a refund can be chosen instead. - Product not received after 60 days: If the mail service loses the order, a refund will be given 60 days after the order is shipped. No refund will be given if the order has not arrived in less than 60 days due to possible mail delays and customs holding packages for up to 6 weeks. - 14 DAYS MONEY BACK GUARANTEE: Products purchased may be returned for any reason within 14 days of receipt, as long as the products are not worn, washed, or damaged. A refund or exchange will be given as long as the items have been shipped. Customers have to pay for return shipping.

As for the Shipping Policy: - Free Shipping: For orders more than USD85.00, the cost for standard shipping will be free. - Shipping cost: Standard Shipping costs USD12.00. Free Standard Shipping is available for orders over USD85.00. Speed Post costs USD38.00 for order value under USD85.00. - Shipping Information: Packages will be sent by registered air mail with an online tracking number. Standard shipping usually takes 12 to 18 business days for mail items to reach recipients while speed post takes 5 to 9 business days. If the mail service loses the order, a new one will be sent for free or a refund can be chosen 60 days after the order is shipped. No refund will be given if the order has not arrived in less than 60 days due to possible mail delays and customs holding packages for up to 6 weeks.